POLICIES
Terms & Conditions
Referral Program
1. Program Overview
- Referrers receive $15 credit for every new client they refer to Urban Sanctuary.
- Referred clients receive 25% off their first booking on any full-priced individual service.
- Referrals must book and complete their service to qualify.
2. Eligibility
- Referred clients must be new to Urban Sanctuary (no prior bookings under their name, email, or phone number).
3. Referral Tracking
- Each Referrer will be provided with a unique referral code to share with their network.
- Referred clients must use the referral link or enter the referral code at online checkout or quote it at reception at the time of booking.
- Referral codes must be used at the time of first booking. We cannot apply discounts or credits retroactively.
4. Rewards
- For each eligible referral, the Referrer will receive a $15 credit towards Urban Sanctuary services.
- Credits are:
- Issued immediately once the referred client completes their first service.
- Valid for 60 days from the date of issue.
- Non-transferable and have no cash value.
- Cannot be used to purchase products or gift cards.
- Any unused credits will expire at the end of their validity period.
5. Discount Conditions
- The 25% off referral discount applies only to first-time bookings on full-priced individual services.
- This discount:
- Cannot be used on products, gift cards, or service packages.
- Cannot be combined with any other offer, promotion, or discount.
6. Fair Use & Program Integrity
- Urban Sanctuary reserves the right to:
- Verify the authenticity of referrals.
- Disqualify any referrals suspected of misuse or manipulation.
- Terminate any Referrer’s participation in the program for breaches of these terms.
7. Modifications & Termination
- Urban Sanctuary may update or terminate the Referral Program at any time.
- Changes will be communicated via email or published on our website.
- Any credits accrued prior to termination will remain valid for their standard expiry period.